Outcome
24/7
Roadside support
01
Overview
- RV ownership should feel like freedom, not friction.
- We build the customer-experience backbone that keeps owners confident, dealers connected, and manufacturers responsive.
02
Challenge
- Customer care in the RV industry is often slow and fragmented.
- When something goes wrong on the road, at the campsite, or at home, campers need one place to start.
03
Solution
- case updates so campers are not bounced between numbers and providers
- Smart Care Assist uses AI triage to route every issue to the right place immediately.
04
Build
- Smart Roadside unifies nationwide coverage and 24/7 support for OEMs, dealers, and RV owners.
05
Who it is for
- Clear coverage, fast answers, no runaround.
- For Manufacturers — Visibility across the field.
06
Results
- more consistent support decisions with a platform that coordinates roadside
- customer care so issues move from intake to resolution with fewer handoffs
07
Next
- Smarter journeys.
- Every mile should feel supported.
Figures
- Roadside support
- 24/7
Stack
Wheel OS, Smart Care Assist, Smart Roadside, Coverage Center, CX App
Platform